SmallBizGenius Analysis
Footwearetc receives overwhelmingly positive feedback for its fast shipping, accurate orders, and personalized customer service. Customers appreciate the wide selection of shoes, especially for those with specific needs like wide sizes or hard-to-find colors.
Category Breakdown
Scores based on analysis of 224 recent reviews
Shipping and Delivery
9.0/10Customers consistently praise Footwearetc's fast and reliable shipping. Many reviewers mention receiving their orders earlier than expected, and appreciate the helpful shipping updates. For example, one reviewer stated, "Great delivery time. Shoe was as expected and included a nice note from Mike- who packed the order."
40 reviews mention thisCustomer Service
8.5/10Reviewers frequently highlight the positive and personalized customer service they receive. Many appreciate the 'Packed By' notes and the helpfulness of staff over the phone. One reviewer noted, "Grateful your team made me aware of scuffs and offered additional discount. That is amazing customer service."
25 reviews mention thisProduct Selection
8.0/10Customers appreciate the wide selection of shoes available, especially for specific needs. Many reviewers mention finding shoes in hard-to-find sizes, widths, and colors. One customer said, "You had the color and size I needed."
18 reviews mention thisSizing and Fit
6.5/10While many customers find the shoes fit as expected, there are some reports of incorrect sizes being shipped. Some reviewers have also experienced issues with wide width shoes not being accurately sized. For instance, one reviewer stated, "I ordered size 9 but got sent size 6 and cannot return the shoes."
10 reviews mention thisPricing and Value
7.0/10Several reviewers mention getting a great price on their shoes and feeling they received good value. However, one reviewer felt a product was overpriced. For example, one reviewer stated, "Got a great price on 2 pairs of shoes. Delivered quickly and both fit exactly as expected."
8 reviews mention thisPros & Cons
What Customers Love
"The delivery was quick and dependable. Updates were helpful."
"Loved having the card of the employee who packed it. Great overall experience."
"You had the color and size I needed."
"Website was easy to use and had no issues ordering"
"Got a great price on 2 pairs of shoes."
Common Complaints
"I ordered size 9 but got sent size 6 and cannot return the shoes."
"I paid $10 for UPS shipping. The product arrived much later than expected."
"I ordered a wide width and the box was a wide but the shoes were not."
"Rieker shoes quality has gone down significantly....not what it used to be"
"Quick delivery, not so good on the products. Very expensive. I did not expect the compression sock to only be one at that price. Ridiculous it also looks like there’s a separate big toe."
Common Questions About Footwearetc
Answers derived from customer review patterns
Is Footwearetc legit and trustworthy?
Yes, based on the analyzed reviews, Footwearetc appears to be a legitimate and trustworthy online shoe retailer. Customers frequently praise the company's fast shipping, accurate orders, and personalized customer service. While there are occasional reports of issues with incorrect sizes or shipping delays, the overall sentiment is overwhelmingly positive, suggesting that Footwearetc is a reliable option for purchasing footwear.
Based on 45 reviewsDoes Footwearetc have good customer service?
Yes, Footwearetc is generally praised for its customer service. Many reviewers highlight the personalized touches, such as handwritten notes from the employees who packed their orders. Customers also appreciate the helpfulness of staff over the phone and the responsiveness to inquiries. The positive feedback suggests that Footwearetc prioritizes customer satisfaction and provides a positive shopping experience.
Based on 25 reviewsIs Footwearetc worth it for small business?
Footwearetc can be a worthwhile option for small businesses, particularly those needing comfortable and supportive footwear for employees. The wide selection of sizes and widths, combined with the fast shipping and personalized service, makes it a convenient and reliable resource. Businesses that value personalized service and a wide product selection may find Footwearetc to be a good fit.
Based on 20 reviewsWhat is Footwearetc's return policy like?
The provided reviews do not offer specific details regarding Footwearetc's return policy. One reviewer mentioned an inability to return shoes due to receiving the wrong size, but the specific details of the policy are not discussed. It is recommended to visit the Footwearetc website or contact their customer service directly for detailed information on their return policy.
Based on 1 reviewsDoes Footwearetc offer shoes in wide widths?
Yes, Footwearetc is appreciated for offering a selection of shoes in wide widths. Several reviewers specifically mention the availability of wide sizes as a positive aspect of the company. This makes Footwearetc a good option for customers who have difficulty finding shoes that fit comfortably due to wider feet.
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